Shipping policy

This policy applies to purchases within Australia only. It is intended to provide you with a clear overview of our shipping policies and procedures. If you wish to place an order in our store, please read it carefully beforehand.

Shipping, processing and order deadlines

  • Last order acceptance: 5:00 PM (AEST)
  • Order processing time: 1–2 business days, processing days: Monday to Friday
  • Delivery time: 2–9 days, shipping days: Monday to Friday
  • Shipping costs: Free shipping

Cancellation of the order

Your order will be fully refunded if canceled within 2 hours of purchase. Please email us if you wish to cancel your order. Once the order has been shipped, it cannot be changed.

Shipment tracking

Once your order has been shipped, a tracking number will be generated, which you can track on this page. Please provide a valid email address if you wish to track your order. A customer account is not required, but it will make tracking easier. 

Order cannot be tracked.
If you have a problem with your tracking number or the delivery of your package, please contact the carrier directly before contacting us. Please allow 1-3 days for tracking information to become available. In rare cases, tracking information may not update, but you will still receive your order. Please do not contact us until after the estimated delivery time has passed.

Contact Information

Shop Name: Amelia Rowe
Email: info@ameliarowe.com

Opening Hours:
Monday – Friday: 8:00 – 18:00
Saturday & Sunday: 10:00 – 16:00 (AEST)

Free shipping

Enjoy free standard shipping on all orders — anywhere in Australia.

Craftsmanship Guarantee

Every purchase is backed by our 30-day money-back guarantee. If you’re not completely satisfied, we’ll make it right - your satisfaction is our priority.

30-Day Return Policy

Hassle-free returns or exchanges within 30 days – even for discounted items.

General Disclaimer: All product descriptions, images, and materials on this website are provided for informational purposes only. While we strive for accuracy, colours and appearances may vary depending on screen settings. Amelia Rowe shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Age Restriction: Our website and services are intended for individuals aged 18+ years and older. By placing an order, you confirm that you meet the legal age requirement in your region.

Legal Notice: All offers are subject to availability and may change without prior notice. By purchasing from Amelia Rowe, you agree to our Terms & Conditions and Privacy Policy.