Refund policy
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Customers are responsible for the return shipping costs, unless the product is damaged or you received the wrong item.
Please contact us at info@ameliarowe.com to receive the return address and instructions.
Return Conditions
All items must be returned in their original condition – unworn, unwashed, and unaltered – with all tags attached.
Items must be sent back in their original packaging.
Custom-made or personalised items cannot be returned.
Damaged or Incorrect Items
To return a damaged or incorrect item:
- Contact our customer service at info@ameliarowe.com.
- Include a photo, description, and your order number.
Once we receive and review your message, we will contact you with the next steps.
Please note: all damaged, defective, or incorrect items must be reported within 30 days of delivery.
We will cover the return shipping costs for these cases.
Returns for Size or Colour
If the size doesn’t fit or you prefer a different colour, you can return the item.
Return shipping costs are the responsibility of the customer.
Items must be unused, in their original condition, and include all packaging or tags.
A receipt or proof of purchase is required.
Damaged or Defective Products
Please inspect all products as soon as they arrive.
If your item is damaged or incorrect, contact us immediately.
We will replace damaged or defective items and cover the return shipping costs.
Refunds
After your return is received and inspected, you’ll receive a confirmation email.
If approved, the refund will be issued to your original payment method within 14 days.
Delayed or Missing Refunds
If you haven’t received a refund yet, check your bank account first.
Then contact your payment provider, as refunds can take several days to process.
If you still haven’t received it, please contact us at info@ameliarowe.com.
Exchanges
We do not offer direct exchanges.
If you’d like a different item, please return your current purchase and place a new order.
Return shipping costs are covered by the customer unless the item is faulty.
Return Costs
Customers pay for the actual return shipping costs, except in cases of damage or error.
Contact Information
Shop Name: Amelia Rowe
Email: info@ameliarowe.com
Opening Hours:
Monday – Friday: 8:00 – 18:00
Saturday & Sunday: 10:00 – 16:00 (AEST)
