FAQ

1. How long will it take to receive my order?

Each order is carefully checked and packed before shipping. Please allow 1–2 business days for processing. Delivery within Australia usually takes 2–8 business days, depending on your location.

2. Do you offer free shipping?

Yes, we’re happy to offer free shipping on all orders across Australia. It’s our way of saying thank you for supporting Amelia Rowe.

3. Can I track my order?

Absolutely! Once your order has been shipped, you’ll receive an email with a tracking number so you can follow your delivery every step of the way.

4. What is your return policy?

Your satisfaction matters to us. If you’re not completely happy with your purchase, you can return it within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact us at info@ameliarowe.com or visit our Return & Refund Policy page.

5. Do you ship internationally?

At this time, Amelia Rowe ships within Australia only.

6. How do I care for my products?

To keep your items in great condition:
Cleaning: Gently wipe with a soft cloth. Avoid harsh chemicals and moisture.
Storage: Keep in a cool, dry place — ideally in the original box or a soft pouch.
Maintenance: Handle with care to maintain the quality and finish of your piece.

If you have any care questions, feel free to contact us.

7. Do you offer custom orders?

Currently, we do not offer custom or made-to-order items.
All products are available in limited quantities and carefully curated.

8. What payment methods do you accept?

We accept all major credit cards — Visa, MasterCard, American Express — as well as PayPal, Apple Pay, and Google Pay.

9. Can I cancel or change my order?

If you need to modify or cancel an order, please email info@ameliarowe.com as soon as possible.
If your order has not been shipped, we’ll do our best to help.
Once shipped, cancellations or changes are no longer possible.

10. How can I contact you?

We’re always here to help.
For any questions, please email us at info@ameliarowe.com.

Any other questions?

If you haven’t found the answer you’re looking for, don’t hesitate to reach out.
Our goal is to make your experience with Amelia Rowe enjoyable, easy, and personal.

Free shipping

Enjoy free standard shipping on all orders — anywhere in Australia.

Craftsmanship Guarantee

Every purchase is backed by our 30-day money-back guarantee. If you’re not completely satisfied, we’ll make it right - your satisfaction is our priority.

30-Day Return Policy

Hassle-free returns or exchanges within 30 days – even for discounted items.

General Disclaimer: All product descriptions, images, and materials on this website are provided for informational purposes only. While we strive for accuracy, colours and appearances may vary depending on screen settings. Amelia Rowe shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Age Restriction: Our website and services are intended for individuals aged 18+ years and older. By placing an order, you confirm that you meet the legal age requirement in your region.

Legal Notice: All offers are subject to availability and may change without prior notice. By purchasing from Amelia Rowe, you agree to our Terms & Conditions and Privacy Policy.